Privacy Policy

Who are we?

Axsied is a company which provides educational resources and services. We are registered at Evolution House, Iceni Court, Delft Way, Norwich, Norfolk. NR6 6BB under company number 06156225. Our data protection registration number is Z3260315.

Here at Axsied, we take the privacy of your personal data seriously and are committed to maintaining the trust and confidence of our visitors to our website and our customers.

This privacy policy explains how we use any personal information we collect about you when you use this website or our services.

Why do we collect information about you?

We collect information about you for the following reasons:

  1. So that we can process orders and send electronic and physical products along with updates to you under our contractual obligations
  2. To maintain a record of licences and for detection of fraud under our legitimate interests
  3. To send marketing information about products and services under our legitimate interests
  4. To fulfil our legal obligations, such as financial records

When sending marketing information we only send information which we genuinely believe will be of interest to you or is for similar products or services to those you have already requested.

You always have the right to object/unsubscribe to marketing information from us at any time by clicking a link at the bottom of any email we send, or by emailing us at support@axsied.com.

What information do we collect about you?

We may collect the following information from you: contact information such as name, email address, physical address, school name, finance department contact details; geographic information such as IP address; product interest and purchases; information related to surveys or offers; customer feedback; and information submitted to us by contact form, email or post.

Sales information is stored with our e-commerce provider, DPD (privacy policy). Our credit card processing is carried out by Stripe (privacy policy) and only they have access to your full card information. Your delivery name and address, along with order details will be passed to any distributors we use, however, we never pass any of your financial data such as your credit card details to them.

Your order details, invoices and payment details will also be stored in our accounting software.

Visitors to our website are tracked using cookies. We use this information to improve our site and analyse trends. We also use cookies to track responses to marketing emails which help us to make sure that our messages are useful to you. For more information please read our cookies policy.

Information is collected from order forms and school purchase orders delivered via email or fax;  order information via telephone; forms completed on our website; reviews, feedback and correspondence.

How will we use the information about you?

We make use of your information in the following ways: to process orders; for credit control; to detect and reduce fraud; to check trends on our website usage and emails and to send correspondence including marketing.

Transfer of data

Your personal data may be processed by other companies as mentioned above. Some of these may be located outside the UK. We take all reasonable steps to ensure that these companies have adequate security for the data they are dealing with which may include two-factor authentication, encryption and GDPR compliance as appropriate to the service they are offering.

Access to your information and correction

You have the right to access information that we hold about you, ask for a correction to any information which is incorrect or ask for the removal of your details.

You may request any of these by emailing support@axsied.com.

Contact information

If you wish to contact us regarding this policy please email support@axsied.com. Alternatively, you may write to Axsied Ltd, Evolution House, Iceni Court, Delft Way, Norwich, Norfolk. NR6 6BB